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    AFTERSALES BENEFITS
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SERVICE AND MAINTENANCE FOR VEHICLES

Chevrolet Fleet Services Network guarantees on time delivery commitment on maintenance services of fleet vehicles.

We are committed to completing the maintenance to your vehicles in the shortest possible time. Anticipated delivery times are showed on the schedule below. (NOTE: delivery times are subject to your previously booked appointment)

Commitment to Service*   
Includes    
Max. delivery time      
Terms of service:Drop vehicle off at garage before:         
Brake replacement service [Disc/Disc]
Replacement of brakes: front brake pads and rear brake pads. (incl. resurfacing of brake rotors)
3 hours
13:00 hrs
 
 
 
 
Express Service
Oil and engine filter replacement
1 hour
16:00 hrs
Basic Preventive Maintenance Service
Maintenance as recommended in vehicle owner manual (without timing belt replacement)
 3 hours
13:00 hrs
Basic Major Preventive Maintenance Service
Maintenance as recommended in vehicle owner manual (incl. timing belt replacement)
 8 hours
10:00 hrs
Brake replacement service [Disc/Drum]
Replacement of brakes: front brake pads and rear brake shoes. (incl. resurfacing of brake rotors and brake drums)
 3 hours
13:00 hrs

NOTES

  • If and when one or more services (see table) are combined, their corresponding delivery times must be added together and completed during normal business hours.
  • The times specified for “Commitment to Service” are subject to previously booked appointments * and only apply if the user requires maintenance as stipulated in the vehicle owner manual. Any additional work required by the user, such as campaigns or bulletin services are excluded from this service. In this case, the Chevrolet Fleet Services Dealer may reach a different delivery date agreement with the customer.
  • Vehicle delivery dates for Corrective Maintenance Services will be set by the Chevrolet Fleet Services Dealer with a maximum time frame of two business days, preceded by a diagnosis, spare parts availability and approval by your company’s Fleet Manager.
  • Chevrolet reserves the right to amend these Terms of Service at any given time. Any such amendments will be posted thirty (30) days prior to the date of implementation, through communication channels selected by Chevrolet Fleet Services for this purpose.
  • Chevrolet is not responsible for the Chevrolet Fleet Services Dealers failure to produce the recommended or expected result.

 

1. Schedule a service appointment

Contact the Chevrolet Fleet Services dealer of choice 24 hours prior to the desired appointment date, between 9:00 a.m. and 12:00 p.m. on business days, from Monday through Friday.

When scheduling an appointment it is imperative that the fleet client submit the following information:

  • Fleet client identification and name of the company represented
  • Vehicle user name
  • Vehicle user cell phone number and E-mail
  • Required services
  • Vehicle Identification Number (VIN or Serial Number)
  • Plate number
  • Vehicle brand and make
  • Vehicle mileage

 

 

2. Appointment confirmation

The Chevrolet Fleet Services Dealer will confirm the appointment, on the same day, by telephone or mail.

Upon arrival at the GM Fleet Services Dealership the user is advised to do the following:

  • Attend the meeting at the arranged time, appointments will be held for only 10 minutes past the hour.
  • Keep the hazard lights switched on.

3. Vehicle delivery

When picking up of the vehicle at the Chevrolet Fleet Services Dealership the user is advised to do the following:

  • Present the original copy of the repair order.
  • The user must sign the following documents:

                  - Repair order form.

                  - Exit Survey.

  • The fleet service consultant is responsible for making sure that:

                  - All vehicle documentation is in its glove compartment

                  - In case of conducting a preventive maintenance service the policy includes that the appropriate Chevrolet Fleet Services Dealer must stamp and date the warranty booklet.